Frequently Asked Questions

Whether you‘re a new customer or a returning one, this page aims to provide clear and concise answers to help you navigate through our products, services, and policies effortlessly. If you can‘t find the information you‘re looking for, don‘t hesitate to reach out.

ABOUT RENTAL ESCAPES

CHOOSING A VILLA

RENTAL RATES

RENTAL POLICIES

HEALTH AND SAFETY

GUEST EXPERIENCE

STAFF

FOOD AND DRINK

COMING HOME

CONTACT YOUR VILLA SPECIALIST

CALL 1-800-208-5097

TO BOOK OR REQUEST A 48HR HOLD

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Frequently Asked Questions

WHO IS RENTAL ESCAPES?

DOES RENTAL ESCAPES OWN ITS VILLAS?

HOW DO I CHOOSE WHICH VILLA TO RENT?

ARE CHILDREN ALLOWED TO STAY IN VILLAS?

ARE CRIBS INCLUDED WITH THE VILLA?

ARE VILLAS A GOOD CHOICE FOR COUPLES AND/OR HONEYMOONS?

ARE ALL YOUR VILLAS PRIVATE?

ARE VILLAS MORE EXPENSIVE THAN HOTELS?

ARE VILLA RENTAL RATES PER PERSON?

DOES THE VILLA RATE CHANGE BASED ON THE NUMBER OF BEDROOMS USED?

DO YOU OFFER DISCOUNTS AND PROMOTIONS?

WHAT IS THE MINIMUM LENGTH OF STAY FOR A VILLA?

CAN I START MY VILLA RENTAL ON ANY DAY OF THE WEEK?

HOW DO I CONFIRM A VILLA RESERVATION?

DOES RENTAL ESCAPES OFFER AN ACCIDENTAL DAMAGE WAIVER?

DO VILLAS REQUIRE A SECURITY DEPOSIT?

WHAT IS YOUR CANCELLATION POLICY?

WHAT DO I DO IF I NEED TO REACH SOMEONE ON MY TRIP?

ARE YOUR VILLAS GATED?

DO YOUR VILLAS HAVE SECURITY?

ARE YOUR VILLAS WHEELCHAIR ACCESSIBLE?

WHAT ARE THE CLEANING PROTOCOLS FOR YOUR VILLAS?

IS A GUEST EXPERIENCE SPECIALIST INCLUDED WITH EVERY BOOKING?

WHAT SERVICES CAN MY GUEST EXPERIENCE SPECIALIST ARRANGE?

WHAT KIND OF EXCURSIONS CAN MY GUEST EXPERIENCE SPECIALIST ARRANGE?

CAN WE ARRANGE IN-VILLA SPA TREATMENTS?

IS MY GUEST EXPERIENCE SPECIALIST AVAILABLE 24/7?

ARE AIRPORT TRANSFERS INCLUDED WITH THE VILLA?

ARE YOUR VILLAS STAFFED?

WHICH DESTINATIONS ARE MORE LIKELY TO OFFER VILLAS WITH CHEFS?

SHOULD I TIP VILLA STAFF?

HOW DO I STOCK MY VILLA WITH GROCERIES?

WHAT KIND OF FOOD WILL MY CHEF COOK?

DO YOU OFFER KOSHER VILLAS?

CAN MY GUEST EXPERIENCE SPECIALIST MAKE RESTAURANT RESERVATIONS?

HOW SOON CAN I EXPECT MY SECURITY DEPOSIT BACK?

HOW CAN I SHARE FEEDBACK ABOUT THE VILLA?