COVID-19 Response

Our guests' safety and well-being are our top priority.

The global COVID-19 pandemic has forced many guests to postpone or alter their travel 2020 plans. We are proud to say that we have been able to help 100% of our affected guests re-book, postpone or get refunds. Now, in anticipation of travel restrictions being lifted domestically and in their favorite destinations, many travellers have already begun booking trips for the second half of 2020 and beyond.

The Rental Escapes team is doing everything possible to support you and your future travel plans during this difficult period. Here are the steps we have taken to provide some peace of mind as you plan your next private villa vacation:

Relaxed Payment Terms

We have reduced the minimum deposit amount required to reserve a home to as little as 25% for some homes. The amount required at the time of booking may vary depending on your travel dates and the home you choose, but your Reservations Manager will work closely with you to find an option that suits your needs.

Flexible Cancellation Policies

We understand that with increased uncertainty, there is a need for increased flexibility. That’s why we are offering more flexible cancellation policies with less strict refund terms and options to reschedule if your trip is impacted by COVID-19. Talk to your Reservations Manager for complete details.

Health & Safety

In addition to ensuring the standard thorough cleaning and preparation of the home prior to your arrival, we are working closely with our partners on the ground to confirm any additional sanitary measures put in place to ensure you have a carefree stay. As always, the health and safety of guests and staff is a top priority.